Terms & Conditions
The vbm.com.au (“VBM”) website is owned and operated by Victorian Business Machines Pty Ltd ABN 22 093 775 654. By using and/or accessing this website indicates that you have read and agree with these Terms & Conditions. If you do not accept to these Terms & Conditions, you should not use this website and exit immediately.
These Terms & Conditions are subject to change from time to time without notice. Please check this website for changes periodically.
Products and services on our website are provided to adults over 18 years of age.By accepting the Terms & Conditions of this website you acknowledge that you are over the age of 18 years.
The products as described on your order confirmation will be supplied subject to these ‘Terms & Conditions’. All our products are packaged and shipped to you in a good condition.
Prices and Payment
Prices of products and delivery are current as listed on the website. VBM reserves the right to change prices for products and its availability at any time before or after you place an order.
All prices and delivery charges are in Australian dollars and include GST. VBM accepts payment through Paypal.
Payment processing will not commence until we receive all information needed to complete the transaction. A tax invoice and order confirmation will be emailed to you upon completion of transaction. This is your proof of purchase and transaction.
You may be required to provide further identification for security purposes. Failure to provide identification will result in order cancellation.
Delivery of Products
Allow up to 10 business days for delivery of your goods from the date your payment is received for an order. We will only deliver products to your nominated street address within Australia to locations where delivery services are provided. Shipping to post office box address will not be accepted. Delivery of your goods will be shipped via Australia Post or by various other courier companies.
Where products are shipped by courier services, we will provide you with the courier company details and consignment number. Time of delivery is to be organised with the courier company for delivery between 9am to 5pm unless special delivery instructions are specified at the time of placing the order.
A signature is required for deliveries and must be to a physical street address only (No PO Boxes)
Delays to delivery of your order are beyond our control and every effort will be made to rectify this situation if it arises in the event order is not received within the specified timeframe.
If packaging is damaged do not accept the delivery.
Title of the goods passes on to you upon receipt of the delivery.
Product Images and Errors
VBM will attempt to be as accurate as possible with product prices, specifications and images.
However, inaccuracies and typographical errors may occur on the website. We reserve the right to correct inaccuracies and errors as and when identified. We will not he held liable for such typographical or illustration errors.
If errors are made and a product and price is incorrect or no longer available, VBM maintains the right to decline and cancel the order.
Purchase decisions should not be made on images alone. Images are for illustration and reference purposes only.
Account Creation & Requirements
To purchase from VBM you must establish an account and be over 18 years of age.
You agree to take responsibility for the safekeeping and maintenance of your user name and password. It is your responsibility for all activities that occur under your account.
The account holder is responsible for providing and maintaining accurate personal information including email address, delivery address, billing address, phone number and any other details as required. It is your responsibility to ensure this information is accurate and updated through the ‘My Accounts’ section of the website.
VBM reserves the right to refuse to allow an account creation, terminate accounts, remove or edit content, or cancel orders where account violates these Terms & Conditions.
No credit card details are stored on our website servers.
Returns & Refunds
If your order arrives with damaged packaging, do not accept delivery and notify us immediately.
If any product arrives faulty or is not of acceptable quality you may be entitled to a refund or exchange subject to further assessment by our RMA team to determine a refund or replacement. Please contact our Customer Service Team through the ‘Contact Us’ form on our website.Return of goods and notification should be within 7 days of receiving the delivery.
We recommend that you choose your goods carefully before purchase. VBM will generally not provide you with a refund or exchange simply because you changed your mind or buy the wrong item and/or not what you expected.
We may need to assess the product if deemed to be faulty in order to determine whether or not you are entitled to an exchange or refund. If your goods are found not be faulty, you will be liable for return delivery costs or up to 20% restocking fee.
VBM Returns Policy does not exclude or limit your rights under the Australian Consumer Law and other relevant laws.
Most computers, printers and hardware peripheral product sold by VBM come with 12 months warranty from date of invoice unless otherwise stated. Where a product comes with extended warranty you may need to make contact with the manufacturer directly.
Toners and Ink Cartridges come with 3 months warranty. Where our consumable product is defective or needs replacement it will be required to be evaluated by the RMA Department of the manufactuer.
VBM website images and content are the copyright of Victorian Business Machines Pty Ltd.
All other trademarks and logo on this Website, registered or licensed are trademarks of their respective owners.
Reproduction in full or part of any content is strictly prohibited unless permission is granted by Victorian Business Machines Pty Ltd.
Changes to these Terms & Conditions
These Terms & Conditions are subject to change from time to time. VBM reserves the right modify these Terms & Conditions at any time and we encourage you to review it periodically or each time you place an order.